Hi, I'm Lisa, a call centre sales consultant and IT developer from Montreal.
I build interactive scripts for call centres that are custom to your business.
My intuitive, and easy to use IT-based 'point and click' applications roadmap the entire optimal call management process for sales and customer service agents, empowering your teams with the words to say in every instance throughout their conversations.
My scripts are well reasearched and written specifically for you, segmented by market and interactive to customer response.
Whomever they're talking to & Whichever way their conversations go, Your call centre agents will have the step by step sequence of dialogue to every demographic in your market, from opening words to call's end.
I take a careful look at your products or services, customer base, and the best practices in place in your call centre,
My custom solution identifies and speaks to your unique customer demographics, qualifying them by segments -according to responses received.
Each interaction speaks to them and their specific situation. The conversation funnels are unique to their replies. Every conversational contingency is anticipated and addressed -
Where the conversation goes depends on both carefully researched demographics and identified profiles as well as the responses your clients typically have to specific questions, offerings or comments made during their calls!
My custom application will:
Address all of your market segments in a way that speaks to each of them compellingly!
Ensure every common situation, objection and obstacle is handled with professionlism, efficacy and tact!
Have courteous, consistent messaging, customer service and branding baked in!
Ensure No upselling opportunity is missed!
Take the thinking part of what to say out of the agents' hands and standardize the performance of your entire team at top level!
You will also find,
The interface makes your agents' job a lot easier and more enjoyable! Increasing job satisfaction and reducing employee turnover !
What's more,
Your representatives will be delighted with the intuitive design and ease of navigation!
Compliance issues will be a thing of the past!
Training new representatives in future will be a snap! Your representatives will never need to improvise, be at a loss for words or left to their own devise.
They now simply need know how to point, click and read their way through.
Have you been exploring your options & looking at Software?
As you probably already have found, SaaS fees for script-building technology average $40 month per user to be paid in perpetuity & You still have to create the script yourself!
Take the conceiving and building of your call managment tool off your to-do list!
Contact me to build your custom solution.
I own every phase of the process from research and development to project completion and my fee is more than reasonable!
You'll have ownership of the application I create in-house without recurring costs and a call managment tool that will enable your staff to make the most out of every opportunity!
Reach out! I make the process easy! Let's get your customized Sales Script or Customer Service Guide built!
