High-performing and solutions-driven sales executive with over 15 years’ accomplishments surpassing ambitious sales objectives across diverse industries. Innovative leader with acute business acumen and expertise in channel development and market penetration.

I have experience in travel, telecom, consumer goods, luxury, hospitality & IT industries- transforming business process, customer experience and increasing sales up to 40% in call centre contexts.

I have success in driving creative and effective business process improvement and coaching sales teams. We can develop new sales methodologies to penetrate and secure new accounts within competitive markets.

Enthusiastic, friendly and collaborative, I will partner with you and bring your customer service and sales conversations to life on your computer screens for your call centre teams !

How I got started with this sort of thing;

I worked at Protocol Contact Centres as a sales coach on Telecom and quickly realized that fixing the process would work better than coaching individual reps. It occurred to me that the tools the agents were using in the call centre to manage their calls could be better so I told them my idea of mapping out the process according to demographic and building and an IT based MARCOM application.

Protocol gave me the freedom to monitor calls and realize my vision and it was a great experience and success. Call conversion rates soared 40% after implementation of my script and it worked so well the client, Sprint Canada, bought my application I built from my employer and implemented it as is in all 12 of their outsourced call centres.

My time at Protocol doing what I loved was the happiest of my career so I've decided to go forth on my own doing what I'm passionate about.

Thanks for reading my website, I hope we can work together!